Introduction

Welcome to ITExpert! We provide web design, web development, digital marketing, and printer services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. Your privacy is important to us, and we are committed to safeguarding your data.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and payment details when you purchase our services.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited.
• Project Data: Files or content you provide for web design, development, or printing services.

How We Use Your Information

Your information is used to:

• Provide and improve our web design, development, marketing, and printer services.
• Process payments and communicate with you about your orders.
• Analyze website usage to enhance user experience.

Data Protection

We implement security measures to protect your data, including encryption and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy, please contact us at: support@itexpert.com.

Our Commitment

At ITExpert, we strive to deliver top-quality web design, web development, digital marketing, and printer services. If you're not satisfied with our services, we offer a refund policy to ensure your peace of mind.

Refund Eligibility

Refunds are available under the following conditions:

• Service Not Started: Full refund if we have not begun work on your project within 7 business days of payment.
• Unsatisfactory Work: Partial refund (up to 50%) if the delivered service does not meet the agreed-upon scope, provided you notify us within 14 days of delivery.
• Printer Issues: Full refund for defective prints if reported within 5 business days of receipt.

Non-Refundable Services

Refunds are not available for:

• Completed and approved projects.
• Digital marketing campaigns that have already been launched.
• Custom printer orders that meet the agreed specifications.

How to Request a Refund

To request a refund, email us at support@itexpert.com with your order details and reason for the request. We will review your case and respond within 5 business days.

Processing Time

Approved refunds will be processed within 10 business days and returned to your original payment method.